Human Recourses Director; Dr. Issa Al-Smadi
The Administrative Affairs Department was established in 2009 with the founding of the university. Initially, it encompassed various service sections, including maintenance, transportation, switchboard, general services, and the health center. This structure remained in place until 2020, when the department was restructured and renamed the Human Resources Department. With this change, the department’s responsibilities shifted to managing faculty and administrative staff, health insurance, and delegations. Meanwhile, the services department became independent, overseeing its own functions, and the health center became autonomous from human resources.
The Human Resources Department serves as a cornerstone of the university, recognizing the vital role of human capital in driving development, progress, sustainability, and contributions to humanitarian institutions. Since its establishment, the department has been characterized by its active commitment to change, modernization, and growth, staying in step with the rapid technological advancements of the digital age. In 2015, the department adopted modern technological systems to store all information and data related to faculty and administrative staff. By 2022, these systems were further enhanced with qualitative improvements to better support operational needs, including the generation of reports, as well as the management of digital, descriptive, and administrative data, alongside professional and training records. The department continues its efforts to maintain a fully computerized and constantly updated database, while also completing the electronic archiving of all paper records related to staff. Additionally, recognizing the importance of standardizing employee data documentation, the department introduced fifty-five ISO-approved forms to streamline administrative processes.
The department aims to foster a developed work environment that enhances employees’ sense of belonging and encourages innovation, leading to high job satisfaction and creating an attractive workplace. This is achieved by providing services to employees and transitioning all departmental operations and services to electronic platforms.
To draw in excellent staff and offer efficient and high-quality services as a cohesive team, streamlining processes, automating tasks, and enhancing customer satisfaction to achieve productivity, quality, and job stability in the workplace.
